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WEST CHESTER, Pa. (Profitable.com) QVC announced today that it has once again secured a top 10 spot in the annual NRF Foundation/American Express Customers’ Choice survey. The survey asked more than 9,000 shoppers to identify the leading retailers who provide the very best customer service.
“The QVC team is thrilled to be recognized by consumers as one of the 10 best customer service retailers in the country for the third year in a row,” said Dan McDermott, QVC’s senior vice president of customer services. “We are committed to providing our customers with exceptional customer service each and every day.”
“Consumers have spoken and QVC’s customer service has received a ringing endorsement,” said Katherine Mance, executive director, NRF Foundation. “So many things are important when it comes to providing great customer service, such as helpful and knowledgeable staff and accommodating return policies. This award recognizes all of QVC’s hard work in these and other areas.”
The NRF ranking is one of a number of customer service honors QVC received in recent weeks. In fact, the multimedia retailer has been recognized by both Gomez, the web performance division of Compuware, and the ForeSee E-retail Satisfaction Index for its excellence in customer service during the holiday shopping season.
QVC, Inc., a wholly owned subsidiary of Liberty Media Corporation attributed to the Liberty Interactive Group (Nasdaq: LINTA), is one of the largest multimedia retailers in the world. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 195 million homes worldwide. The company’s website, QVC.com, is ranked among the top general merchant Internet sites. With operations in the United Kingdom, Germany, Japan and Italy, West Chester, Pa.-based QVC has shipped more than a billion packages in its 24-year history. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.