Netop Introduces Live Guide Basic

The launch of Netop Live Guide Basic empowers small- and medium-sized businesses to transform their online customer experience with a live chat solution that increases online sales, reduces customer service costs and improves customer satisfaction, all at an affordable price. With this new version of Netop’s popular Live Guide customer engagement solution, it’s easy and cost-effective for any size of business to establish a live, real-time dialogue with visitors to its website.

Companies large and small are increasingly turning to live chat to deliver great customer service online, while keeping costs down. Online chat gives customers a way to get their questions answered immediately, without waiting for an email response, searching endlessly through forums or waiting on hold. Studies show that 77 percent of people shopping online would like to make contact with a real person before making a purchase, and more than half say that the lack of interaction has caused them not to purchase. Live chat is a powerful way for businesses to make a personal connection with customers and dramatically increase sales and customer satisfaction for a lower cost per transaction than phone or email assistance.

Netop Live Guide Basic provides an entry-level live chat solution for small- to medium-sized businesses looking for an affordable approach to customer engagement. Starting at only $39 per month, Netop Live Guide Basic includes everything a small business needs to get started with live chat and rapidly see the benefits of direct online communication with customers. Delivered as a software-as-a-service solution, there is nothing to download or install. Using preset responses and example chat buttons provided with Netop Live Guide, a company can have live chat up and running on its website in less than an hour.

One small business that recently introduced Netop Live Guide is Dr. Siegal’s Cookie Diet, which sells specially formulated cookies used in weight-loss programs. When it added live chat capability to its website, the results were immediate. Matt Siegal, president and CEO of the company, says, “I really like the live chat feature. It’s definitely saved sales that would have otherwise been lost.”

At the core of Netop Live Guide Basic is a complete, two-way text chat solution that is easy to use and efficient to operate. Popular features such as prepared responses and workflow routing enable live chat operators to handle multiple customer inquiries simultaneously. Customer intelligence features and detailed chat logging help staff provide excellent service to website visitors. Advanced analytics enable deeper insight into customer behavior, and detailed reporting capabilities make it easy to measure call resolution and customer satisfaction.

For customers with more advanced live chat needs, the full-featured version of Netop Live Guide offers the same core capabilities as the basic version but has a range of added functionality. The advanced version includes audio and video chat options so companies can provide face-to-face service directly from their websites. Proactive chat capabilities enable businesses to invite website visitors to chat, increasing conversion rates. Customizable forms and surveys allow companies to collect valuable customer information automatically. And advanced security options meet the most stringent business requirements.

The standard version of Netop Live Guide is available at $89 per month, per operator, with significant discounts available for large installations, while the basic version starts at $39 per month. Free trials are available online at http://www.netop.com/live-guide.

About Netop

Netop develops and sells market-leading software solutions that enable swift, secure and seamless transfer of video, screens, sounds and data between two or more computers. The company has three business areas: Administration, Education and Communication.

In Administration, Netop Remote Control is the most secure, trusted and scalable remote support solution on the market today. Used by more than half of the Fortune 100, it helps businesses reduce support costs and meet security and compliance standards. In Education, Netop is the world leader in classroom management software, helping teachers in 75 countries make teaching with technology easier and more effective. Higher efficiency and better grades are some of the results. And in Communication, Netop Live Guide is the live chat solution that helps companies provide better customer service, increase efficiency and sales, and turn website visitors into customers.

Headquartered in Denmark, Netop has subsidiaries in the United States, Great Britain, China, Romania and Switzerland. The company sells its solutions to public and private clients in more than 80 countries. Netop Solutions A/S shares are listed on the Copenhagen Stock Exchange OMX. Read more at: http://www.netop.com.