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LogicBay’s Performance Center unifies all facets of distribution channel development into a single, easy-to-use portal. The Performance Center’s unified suite of core technologies includes Marketing Communications Management, Learning Management, Performance Management, Content Management and Social Management. The portal capabilities of the system allow easy, single sign-on to other dealer and customer-facing systems both inside and outside the firewall. Additionally, the Performance Center can be customized and expanded through the use of a growing stable of unique widgets and apps.
DTNA deployed LogicBay’s original Performance Center in 2000 and has been upgrading to newer versions as they become available. The latest version, 7.2, adds enhanced functionality including application/API support, a collaboration dashboard, a manage organizations dashboard, MyLinks updates and support for Qualified Instructors. Performance Center 7.2 also adds enhanced administrative capabilities such as a new HTML editor, HTML versioning, improved licensed management and an improved, tabbed user interface.
The Daimler deployment currently provides five partner portals to its dealers, including Freightliner and Western Star New Truck Sales, Used Truck Sales, Detroit Diesel Engines, and Daimler Truck Financial. The system includes over 200 active courses and over a half-million records. The deployment is hosted and supported by LogicBay through their SaaS (Software as a Service) channel management software.
“We rely on LogicBay’s Performance Center to bring our dealers the training and certification, marketing communications, and collaboration they need to perform effectively. LogicBay’s oversight, monitoring and functionality enhancements have allowed us to continually offer a top-of-the-line solution. This latest upgrade is just one more example of their commitment to us and our dealers. That’s why we’ve used their Performance Center for over ten years now, and why we’ll be adding three more centers soon.” – Tom Zielke, Sales Training Manager, Freightliner Trucks
LogicBay provides technology-enabled Partner Relationship Management (PRM) solutions enabling organizations to engage, manage and develop their dealer networks, leveraging shared knowledge and best practices. With a focus on the key elements of engagement including collaboration, marketing/communications effectiveness, training and certification and performance management LogicBay deploys powerful on-line communities that empower and connect the extended networks of a dispersed sales function to be able to sell and service products more effectively.
About Daimler Trucks North America
Daimler Trucks North America LLC is the largest heavy-duty truck manufacturer in North America and a leading manufacturer of Class 4-8 vehicles. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company.